Job Description
Job Summary:
We are looking for an Admin / Customer Service Representative to support ongoing client relationships through exceptional customer service and efficient administrative support. This role combines front-line customer interaction with behind-the-scenes administrative tasks, including data entry, order processing, and client communication. The ideal candidate is organized, personable, and capable of managing multiple tasks in a fast-paced environment.
Responsibilities
Serve as a point of contact for client inquiries via phone, email, and occasionally in person
Maintain positive relationships with existing clients through responsive and proactive communication
Perform extensive data entry into internal systems, including entering electronic orders with accuracy
Handle paperwork processing, filing, and documentation
Resolve routine questions and problems using established procedures
Schedule and coordinate client service visits when needed
Collaborate with internal departments to ensure smooth service delivery
Follow specific instructions and adhere to standard operating procedures
Support the customer service team and contribute to ongoing process improvements
Perform other administrative and customer service tasks as required
Qualifications
1+ years of experience in administrative support or customer service
Proficient in Microsoft Office Suite (especially Outlook, Excel, and Word), Gmail, and Google Calendar
Strong data entry skills, including 10-key typing
Excellent oral and written communication skills
Ability to multi-task, stay organized, and manage competing priorities
Friendly, courteous, and professional demeanor
Strong problem-solving and decision-making abilities
Valid, clean driver’s license (for occasional client visits, if required)
Ability to learn and work with internal software and databases
Fifteen (15) semester hours of college coursework in a related field may substitute for the required experience
Schedule:
Monday - Friday 8 AM - 5 PM
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