Administration Assistant Job at Express Employment Professionals -Keego Harbor & Wixom, MI, Wixom, MI

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  • Express Employment Professionals -Keego Harbor & Wixom, MI
  • Wixom, MI

Job Description

Job Description

Job Description

Job Summary:

We are looking for an Admin / Customer Service Representative to support ongoing client relationships through exceptional customer service and efficient administrative support. This role combines front-line customer interaction with behind-the-scenes administrative tasks, including data entry, order processing, and client communication. The ideal candidate is organized, personable, and capable of managing multiple tasks in a fast-paced environment. 

Responsibilities

  • Serve as a point of contact for client inquiries via phone, email, and occasionally in person

  • Maintain positive relationships with existing clients through responsive and proactive communication

  • Perform extensive data entry into internal systems, including entering electronic orders with accuracy

  • Handle paperwork processing, filing, and documentation

  • Resolve routine questions and problems using established procedures

  • Schedule and coordinate client service visits when needed

  • Collaborate with internal departments to ensure smooth service delivery

  • Follow specific instructions and adhere to standard operating procedures

  • Support the customer service team and contribute to ongoing process improvements

  • Perform other administrative and customer service tasks as required

Qualifications

  • 1+ years of experience in administrative support or customer service

  • Proficient in Microsoft Office Suite (especially Outlook, Excel, and Word), Gmail, and Google Calendar

  • Strong data entry skills, including 10-key typing

  • Excellent oral and written communication skills

  • Ability to multi-task, stay organized, and manage competing priorities

  • Friendly, courteous, and professional demeanor

  • Strong problem-solving and decision-making abilities

  • Valid, clean driver’s license (for occasional client visits, if required)

  • Ability to learn and work with internal software and databases

  • Fifteen (15) semester hours of college coursework in a related field may substitute for the required experience

Schedule:

Monday - Friday 8 AM - 5 PM 

Job Tags

Work at office, Monday to Friday,

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