Auto Claims Adjuster Job at Markel, Bedford, TX

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  • Markel
  • Bedford, TX

Job Description

Job Description

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster . Designated as point of contact to borrowers, clients and various vendors for claims that have been filed . Answer and respond to telephone inquiries from clients and borrowers.

Responsibilities:

  • Answer and respond to telephone inquiries from clients and borrowers
  • Request status updates from vendors (i.e. appraisers, skip-tracers)
  • Obtain missing information on files by contacting appropriate contact via phone, fax or email
  • Ensure files have required information and documentation before going to the adjuster
  • Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
  • Document files with pertinent information
  • Knowledge of claims processing required
  • Knowledge of Collateral Protection Insurance helpful
  • Insurtrak knowledge helpful
  • Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer ) required
  • Typing of 45 wpm
  • Good attention to detail
  • Ability to multi-task
  • Good verbal and written communication skills
  • Good time management and organizational skills

Experience/Education:

  • High School Diploma or equivalent required
  • Previous experience working in a claims environment required
  • 1-3 years of general office experience required

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