Job Title: Bilingual Spanish/English-Customer Service Representative
Location: Columbia, SC
Duration: 6+ Months (Contract to Hire-CTH)
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-5 days in office- Some Saturday hours may be required.
TEMP TO PERM-Yes
Job Hours-40 hours
Interview process-Onsite/Virtual interview
Job Summary:
Responsibilities
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned
Qualifications
• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years’ experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability.
...over 800,000 subscribers, which you can read here. We also produce some of the best content in the finance category on our YouTube... ...Position Overview We are looking for a proven strategic podcast producer/director to lead and grow our audio business and be the...
...Position Details: ~24 OR 36 hours/week; benefitted ~8/12-hour all shifts available!! Patient Safety Attendants at The Johns Hopkins Hospital have the opportunity to provide highly skilled and compassionate patient- and family-centered care as contributing...
...specializing in forensic technology, is seeking an Senior Consultant of eDiscovery & Forensics to support complex regulatory and compliance... ...systems~Participate in core eDiscovery processes, such as remote data collections, evidence handling, data processing, review...
...The Delivery & Set-Up Driver is responsible for the efficient, safe, and high-quality pick-up, delivery, and relocation of office equipment. This role may involve basic installation and networking of devices and requires compliance with all federal DOT requirements and...
&##127891; We're Hiring: Customer Success Manager (Remote - US-Based)&##127758; Focus: K-12 clients in Texas, California, Florida &... ...| Competitive Salary + Benefits Our client a cutting-edge edtech company using AI to revolutionize how learning is assessed is...