Job Description

Immediate need for a talented Business Analyst (Junior). This is a 12+months contract opportunity with long-term potential and is located in Philadelphia, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-68490

Pay Range: $25 - $28/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Assisting in gathering and documenting business requirements from stakeholders.
• Analyzing and documenting current business processes and workflows.
• Assisting in the development of functional and technical specifications.
• Participating in meetings and workshops to gather requirements and provide updates on project progress.
• Assisting in the identification and documentation of project risks and issues.
• Supporting the development and testing of new systems or enhancements.
• Assisting in the preparation of training materials and user documentation.
• Providing support to users during system implementation and post-implementation.
• A Junior Business Analyst should have strong analytical, problem-solving, and communication skills.
• They should be detail-oriented and able to work effectively in a team environment.

Key Requirements and Technology Experience:

• Key Skills: Writing Reports.
• Regulatory Compliance.
• Customer Service (outbound) experience.
• Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
• Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.
• Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.
• Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages, and rates).
• Reconciliations, customer calls, answering and resolving inquiries. Microsoft office, some Data billing exp, MS Office 2yrs exp.
• Utility Customer Service background 2-3 years.
• Effective communication, reconciliation, customer disputes, customer resolutions.
• BA (minimum, any concentration) – Will accept no college with at least 3-5 yrs exp.

Our client is a leading Energy Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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