Call Center Representative Job at Compunnel Inc., Columbus, OH

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  • Compunnel Inc.
  • Columbus, OH

Job Description

We are hiring for our client in the financial services industry.

Duration: 6 months

Responsibilities:

  • Handle inbound and outbound customer calls in a professional manner.
  • Provide information, resolve issues, and address customer inquiries efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Follow scripts and guidelines to ensure consistency in service delivery.
  • Escalate complex issues to the appropriate department when necessary.
  • Meet performance targets, including call handling time and customer satisfaction.
  • Assist customers with billing, technical support, orders, and general inquiries.
  • Adhere to company policies and maintain confidentiality of customer information.

Requirements:

  • Bachelor’s degree (no experience required) OR high school diploma/GED with relevant customer service or call center experience.
  • Strong verbal and written communication skills.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Excellent problem-solving and active listening skills.
  • Basic computer skills and ability to navigate multiple systems simultaneously.
  • Customer-focused mindset with a positive attitude.

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