Job Description

International Chemical Company is seeking an Account Manager for their Specialty Chemicals. The individual will be responsible for engaging in sales and marketing activities for specialty chemicals such as resins and solvents, etc. This includes developing account relationships, recommending new products and technology, providing incremental sales growth and account management for existing accounts. The responsibility includes but is not limited to creating new customers and expanding new business.

Duties and Responsibilities:

• Promote company products and services.
• Help build and maintain a sales pipeline and client database, scheduling and attending sales meetings to provide progress updates, and researching and sharing industry needs.
• Identify new sales opportunities through marketing internal and external networking initiatives, and customer referrals.
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations.
• Manage customer inquiries, navigating customer needs, and generating business.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage existing client accounts by ensuring that customers remain highly satisfied with product and service offering.
• Survey, develop, and implement effective plans to retain and grow existing client base.
• Identify client needs and communicate how products and services fulfill those needs.
• Draft proposals and quotes to convince potential and existing customers to purchase new or additional products and services.
• Provide ongoing sales forecasts to supply and manufacturing departments.
• Collect customer feedback to determine product and service shortfalls and identify new opportunities for market growth.
• Process and issue purchase orders and invoices. Verify accuracy of orders.
• Support and coordinates visitors and guests, including scheduling, and attending meetings.
• Perform special projects and other miscellaneous duties as assigned by Management.

Qualifications:

• Bachelor’s in science or chemical engineering (or relevant bachelor’s degrees)
• Minimum of 3 years working experience. Experience in technical service, sales, marketing, or related field preferred.
• Technical Background and/or Master’s degree in relevant area is a plus
• Computer literacy with MS office (Word, Excel, PPT)
• Accuracy and attention to detail
• Excellent selling, negotiation and communication skills
• Proven ability to plan and manage resources
• Ability to work independently and as part of a team
• Ability to create and deliver engaging presentations

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