Job Description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL Therapy and Balance Centers, the leading physical therapy company in the country, has a Client Care Specialist (CCS) opening in Wilmington, DE, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as CCS is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love.

We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

NOTE -> This role is for a BRAND NEW clinic in North Wilmington. This role is SUPER-CRITICAL to the smooth clinical operations and efficient world-class care. We are placing a priority on the personality and training aptitude of applicants. You would be the face of the clinic upon every client visit, and otherwise be the problem-solver of the whole operation. This is a high-impact role for the right candidate!

We will prioritize candidates that have direct experience with medical billing and working within the medical/patient care space in a client/patient-facing role.

What You'll be Working on:

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Required Skills and Qualifications:

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion - we're really looking to drive incredible levels of service excellence with this position
• Some "tech-aptitude" - this is a very portal-driven role, with a lot of your work being at the center of several different systems

Job Type: Full-time

Pay: $32,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift

Ability to Commute:

• Wilmington, DE 19810 (Required)

Work Location: In person

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