Job Description

We are looking for a Customer Service Representative to join our growing team. You will be offered a competitive hourly rate of $21/ hour. We will also provide you a comprehensive benefits package.

Yearlong contract to start- Potential for fulltime opportunities!

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, ONCE TRAINING IS COMPLETED.

Shift options once training is completed: (Please note these times are in EST, schedule will be converted to AZ time)

Tuesday – Saturday 11:30am – 8:00pm EST

Monday - Friday 8H 30L 12:30PM - 9:00 PM

Monday - Friday 8H 30L 1:30 PM - 10:00 PM

Monday - Friday 8H 30L 2:30:00 PM 11:00:00 PM

As a Customer Service Representative you will service and assist high net worth clients with credit products in conjunction with website navigation and support. Handling requests such as; Credit card payments, Rewards redemption, OLB Navigation, Risk Prevention, Documenting client concerns in detail.

Required skills of the Customer Service Representatives :

Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner
Ambitious and self-motivating
Must be able to work in a virtual setting on site during training

Job Tags

Full time, Contract work, Remote job, Shift work, Saturday, Monday to Friday,

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