Job Description
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Phlebotomist at Labcorp summary: A Phlebotomist at LabCorp performs skilled blood specimen collection using venipuncture and capillary techniques, ensuring accurate patient data entry and specimen preparation. They provide exceptional customer service and support administrative...
...Overview Associated Builders and Contractors Northern California (ABC NorCal) Position Descriptions are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities...
We are in search of diligent, detail-oriented individuals to join our team as Remote Entry-Level Data Entry Clerks. If you have a passion for precision and thrive in independent work environments, this opportunity might be your ideal fit. Come join us in contributing to...
..., mentor, and develop a high-performing Sales team, fostering a culture of excellence,... ...customer-facing functions. Relationship Management: Lead and maintain strong account... ...a wide variety of products and services automotive, electronics, fitness, travel and entertainment...
...women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations. We... ...to women with substance use and co-occurring disorders. Community Health Workers (CHWs) have a close understanding of the community that...