Job Description

Job Title: Customer Service Specialist

Location: Rockville, MD

Job Description: As a Customer Service Specialist, you will be the first point of contact for our clients. Your primary responsibility will be to provide exceptional service and support through various communication channels, including phone, email, and chat. This is an inbound call environment and direct in bound calls experience is required. Any healthcare or insurance call center experience is preferred.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints with patience and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Stay up-to-date with product knowledge and company policies.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience in an inbound call center is required.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using computers and various software applications.

Benefits:

• Competitive hourly wage.
• Flexible work schedule.
• Opportunity for growth and advancement within the company.
• Supportive and friendly work environment.
• Training and development programs.

How to Apply: If you are passionate about providing excellent customer service and want to be part of a supportive team, please submit your resume and a brief cover letter explaining why you are a great fit for this role.

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