DAS NOC Technician II Job at Communication Technology Services Inc, Phoenix, AZ

YVdPRlpCa01EWkx2S3ZVMjZ0OGtTS3d6MUE9PQ==
  • Communication Technology Services Inc
  • Phoenix, AZ

Job Description

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II in the Arizona region ready to take the next steps in their wireless career.

Must have significant understanding of DAS and RF components!

NOC Technician II - Network Operation Center

Qualified applicant will be responsible for monitoring and maintaining Wireless Systems nationwide. Included in his/her work, will be service/support of the CTS Operations, Engineering and Product Development groups as well as supporting periodic maintenance of supported sites.

Duties and Responsibilities:

The NOC Tech II will play a crucial role in supporting the deployment and maintenance of Distributed Antenna Systems (DAS) and 5G networks. Reporting to the NOC Manager, this technician will be responsible for real-time monitoring and troubleshooting of RF systems, ensuring optimal network performance and reliability. This role also includes providing remote support to the Network Operations Center (NOC) to facilitate quick incident resolution and system enhancements.

NOC Tech II is also responsible for maintaining ticketing, maintenance dispatches, administrative support, and other requirements as detailed by the NOC Manager.

Responsibilities:

  • Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
  • Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
  • Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
  • Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
  • Support field technicians remotely by providing troubleshooting guidance and technical expertise.
  • Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date configurations are reflected in the monitoring system.
  • Collaborate with vendors and OEMs for effective maintenance and support of all DAS and 5G-related equipment.
  • Assist in maintaining firewalls and demarcation points for enhanced system monitoring and security.
  • Mentor and train regional technicians in the effective use of ticketing tools and best practices for incident resolution.
  • Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
  • Assist in asset management and ensure all equipment is accounted for and properly maintained.

Required Skills

  • Ability to travel as needed (~15%).
  • Strong attention to detail with a commitment to completing projects thoroughly and efficiently.
  • Excellent verbal and written communication skills, with a passion for mentoring and developing technical staff.
  • Hands-on experience in diagnosing and resolving RF, network, and system issues in both office and field settings.
  • Proficiency in computer applications, including Windows, Microsoft Office, Visio, and iBwave platforms.

Experience

  • Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks.
  • Fiber/Passive DAS, and WLAN systems.

Education

A+, Security +, Network +, Server +, or equivalent accredited certifications/degree are a plus.

Preferred Qualifications

  • Experience with network performance monitoring tools and software.
  • Familiarity with RF testing equipment and methodologies.
  • Formal DAS OEM training or certifications

PI0cd6ea5bcb06-30492-35685149

Job Tags

Remote job, Night shift,

Similar Jobs

H & S Loss Control Inspections

Dell, AR - Field Inspector - Insurance Loss Control Job at H & S Loss Control Inspections

Qualified Field Inspectors for Insurance Loss Control are needed in your area! Immediate placement available. Pay: We pay a competitive standard flat fee per case -based on customer as well as, inspection type and complexity. The dominant standard flat fee range ...

BayOne Solutions

Cyber Security Engineer III Job at BayOne Solutions

 ...Job details: Job Title: Cyber Security Engineer III Location: San Jose, CA (fully onsite) Duration: 6 months contract (will extend) Pay Range: $60-$65/hr on w2 Shifts Must be willing to perform shift work, weekends, and holidays as well as participate... 

Vastek Group

Travel Nurse RN - Labor and Delivery Job at Vastek Group

 ...room as a circulator. Key Responsibilities: Provide comprehensive care to laboring patients through delivery and immediate postpartum Circulate during C-section procedures , ensuring surgical standards and patient safety Collaborate closely with OB... 

BlackRock Resources LLC

Maintenance Supervisor Job at BlackRock Resources LLC

 ...Maintenance Supervisor Atlanta, GA area $80-90k plus benefits Join a premier food manufacturing facility in the Atlanta area as a Maintenance Supervisor, ensuring seamless production through expert equipment maintenance. Responsibilities: Manage repairs... 

McDonald's

Supervisor, Financial Planning & Analysis (Chicago) Job at McDonald's

3 days ago Be among the first 25 applicants McDonalds is proud to be one of the most recognized brands in the world, with restaurants...  ...ambition is why McDonalds remains one of the worlds leading corporations after almost 70 years. Joining McDonald's means thinking big...