Deskside Support Technician Job at Smart IT Frame LLC, Windsor, CT

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  • Smart IT Frame LLC
  • Windsor, CT

Job Description

Job Description

Role: Senior Deskside Support

Location: Windsor, CT (Onsite)

Long Term Contract

Top Skills - Expert Level

  • Active Directory
  • Win 10, Windows 11 & Macintosh OS
  • Intune / SCCM Tool
  • Beyond Trust + LogMeIn tools, etc.
  • Printers & Peripherals
  • Virtual Machines (Citrix / Azure Virtual Desktop)
  • Ticketing Tool Remedy / SNOW

Roles/Responsibilities

  • Provide direct assistance to end users in troubleshooting and resolving hardware and software issues.
  • Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
  • Strong technical knowledge of desktop operating systems and software applications.
  • Experience providing deskside support to end-users in a corporate environment.
  • Excellent communication and customer service skills.
  • Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
  • Familiarity with remote access tools and techniques.
  • Experience working with Active Directory and other directory services.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Willingness to work flexible hours, including evenings and weekends, as required.
  • Provide Level 2 onsite or remote support for complex customer issues and requests.
  • Lead deployment of software releases, system upgrades, and patches on end-user devices.
  • Accountable for procurement and asset management of end-user devices.
  • Lead activities like customer relocations and departmental infrastructure build-out.
  • Analyze the symptoms of problems to properly identify the cause and determine a solution.
  • Triage issues such as physical layers, usernames, and passwords.
  • Uninstall/reinstall basic software applications, verify proper hardware and software setup, and assist with navigation of application menus.

Job Tags

Long term contract, Remote work, Relocation, Flexible hours, Afternoon shift,

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