Job Description

Director, Hub Operations (Pharmacist in Charge)

Scottsdale, AZ

Full-Time

On-Site

About the Role

Converge Hub Solutions is seeking a dynamic and experienced Director of Hub Operations to lead our Scottsdale-based hub facility. This individual will serve as the Pharmacist in Charge (PIC) and will be responsible for the end-to-end oversight of our non-dispensing pharmacy hub, which supports access and adherence programs for specialty and high-touch medications.

This is a high-impact leadership role with visibility across the organization and the opportunity to help shape a next-generation hub model that prioritizes innovation, compliance, and patient-centered service.

Key Responsibilities

• Serve as Pharmacist in Charge for the Arizona facility, ensuring full compliance with all state and federal laws and pharmacy board requirements
• Lead and manage day-to-day operations across all hub functions, including prescription intake, benefit verification, prior authorization support, and patient/provider outreach
• Hire, train, and develop a high-performing team of pharmacy technicians, access specialists, and operational staff
• Oversee SOP development and continuous improvement initiatives that ensure quality, efficiency, and scalability
• Serve as the operational liaison between Converge and its pharmaceutical partners, ensuring SLAs and KPIs are met or exceeded
• Implement data-driven processes and performance metrics to monitor program outcomes and patient satisfaction
• Support compliance audits, licensing updates, and accreditation initiatives
• Drive growth and innovation as the organization expands into new therapeutic areas and support services

Required Qualifications

• PharmD or equivalent degree
• Active Arizona pharmacist license in good standing (required)
• A minimum of 5 years of experience in pharmacy operations, including at least 2 years in a management position; experience in specialty pharmacy or a patient services hub is preferred
• Strong knowledge of pharmacy compliance, regulatory frameworks, and hub operations best practices
• Demonstrated ability to lead teams, scale operations, and manage cross-functional initiatives
• Excellent communication, analytical, and organizational skills
• Passion for improving patient access, adherence, and health outcomes

What We Offer

• Competitive salary, commensurate with experience
• Discretionary PTO and Paid Holidays
• Medical, Dental, and Vision coverage, effective first of the month following hire
• 401(k) with 8% employer contribution and 6-year vesting
• Leadership opportunity in a fast-growing healthcare organization with room to scale your impact

Why Join Converge Hub Solutions?

Converge is building the future of pharmacy hub services that are streamlined, tech-enabled, and centered on improving the patient journey. As Director of Hub Operations, you’ll be critical in shaping that future while working alongside a passionate, forward-thinking team.

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