Job Description

Overview

Join to apply for the Director, Product Management, AI role at DocuSign .

Responsibilities

• Own foundational AI capabilities
• Accelerate AI-driven product development across DocuSign by providing services, frameworks, and guidelines for established and new scenarios
• Build and maintain AI services and frameworks
• Develop, maintain, and improve infrastructure AI services and frameworks so that each team can take advantage of common scenarios at scale, across geographies, and in a secure, data compliant environment (e.g. capture embeddings, vectorize, search, RAG, etc.)
• Optimize AI services for scale, cost, and latency
• Set the AI governance and compliance standard for DocuSign
• Set the gold standard for how sensitive customer data is handled for the whole company, and provide the necessary training, communication, brand guidelines, core services, and review process to continue to deliver on DocuSigns trust promise to our customers

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years experience in building software, ideally at scale, and for enterprises
• Experience defining, launching, and scaling demonstrably successful products
• Experience managing teams of 5-10 PMs, with managers reporting to you
• Experience supporting multiple product lines or initiatives simultaneously, while thoughtfully building services to support them
• Ability to navigate and drive collaboration within a complex organizational structure involving not just engineering, and data science teams, but also field teams that need product education for enablement, marketing, etc.

Preferred

• Strong bias to action, sense of ownership, and clarity of communication
• Deep understanding of the AI development lifecycle, experience working through typical constraints (e.g. data annotation speed), familiarity with common AI pitfalls and their remedies, and a strong grasp on basic concepts in building machine learning models, natural language processing, and document understanding
• Experience using or building with open source and commercial solutions available for accelerating AI product development
• Ability to translate complex AI concepts into clear product strategies, company-wide policies, and feature opportunities
• Demonstrated experience in the end-to-end lifecycle of AI product development, from ideation to deployment and optimization
• Experience in setting the vision and strategic direction of AI initiatives and platform investments
• Understanding of the complexities involved in operating AI services in a large-scale, enterprise environment, including considerations for cost, performance, reliability, security, and governance
• Awareness and understanding of best practices in AI governance, data privacy, and ethical AI development
• Experience in establishing processes or guidelines for responsible AI deployment
• Ability to convert this into simple communication that informs and builds trust with our customers
• Based in the Seattle area

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

• California: $202,800.00 - $327,625.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Software Development

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