Position Summary:
The HTCC Engineering Team Supervisor will serve as a key operational support leader within Hanwha Vision America's premier in-house service team, HTCC. Reporting to the Director of Service Operations, the Supervisor will assist in coordinating the daily activities of the Repair, Advanced Replacement, and Refurbishment teams. This role focuses on enhancing operational excellence, ensuring service stability, and fostering the ongoing professional development environment for service technicians. Rather than overseeing team members directly, the Supervisor will act as an operational facilitator, helping manage service workflows, gathering current issues and operational needs from each team, and supporting resolution efforts. Additionally, the Supervisor will manage refurbishment production activities and serve as a communication bridge between the teams and the Service Operations Director, ensuring that daily field insights and needs are effectively relayed and addressed.
Major Functions / Accountabilities:
Knowledge, Skills, Abilities, and Other Requirements:
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