Job Description

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ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

ECI has an exciting opportunity for an enthusiastic, personable, and qualified Field Service Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

This is an onsite role to work in San Francisco, CA

The Opportunity:

ECI has an exciting opportunity for an enthusiastic, personable, and qualified Field Service Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

What you will do:

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
• Execute basic system maintenance including software and operating system patching, software
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)

Who you are:

• BA/BS degree in computer science, business or related field
• 5-8 years experience in a Technical/Cloud/Solution Architect, Sales Engineering or Systems Engineering role
• Exceptional verbal and written communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to present technical ideas in user-friendly language
• Highly self-motivated and directed
• Capable of multitasking in a high pace environment, effectively and efficiently
• Client Service focused
• Basic understanding of Financial Industry
• Familiarity with Salesforce.com or similar CRM tool
• Thorough understanding of the following technologies:
• Microsoft Cloud: Office 365, Teams, SharePoint, Intune Azure AD, Conditional Access, Azure servers/storage
• Networks, routers, firewalls, switching, circuits, wireless
• Server hardware and Storage
• Microsoft Windows Server, MS Exchange, SQL Server
• Mobile Device Management, Remote access (VPN/Citrix XenApp) VMware, MF
  

ECIs culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $115,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe youd be a great fit and are ready for your best job eve r, wed like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

*ECI*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Job Tags

Full time, Work at office, Remote work, Worldwide, Flexible hours,

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