Job Description

Best Western Premier Helena Great Northern Hotel is renowned for our excellence in Montana Hospitality. Multi year award winning Hotel with Best Western’s highest honor, the M.K. Guertin Award. Our team is made up of long-term employees who are empowered to ensure each of our guests has the best experience. This property has a great history with occupancy, conferences and has always had Outstanding Quality Assurance reports. The hotel is 100 rooms and 8,000 sq feet of conference space. It opened in 2003 and remained under the same ownership. 

Job Summary

The General Manager is responsible for overseeing the daily and overall operations of the hotel, ensuring seamless guest experience, and maintaining high standards of hospitality and service. This role requires leadership, strong organizational skills, and the ability to manage a team, budgets, and various hotel departments, including front desk, housekeeping, food & beverage (conference and Breakfast Bar), and maintenance. The General Manager plays a key role in maximizing profitability while maintaining a high level of guest satisfaction and operational efficiency. He/She will be the ambassador for the brand and hotel in the state and community. Participate in the Chamber of Commerce, Tourism Business Improvement District and local associations to network with members of the community.

Essential Job Functions:

This is a description of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. 

• Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
• Provide the leadership, vision and strategy to inspire your associates to deliver exceptional services and drive financial success. Have a strong hotel management background and an obvious passion for the hospitality industry. Demonstrate a passion for service that is contagious and be a natural coach that loves to build effective teams and inspires individuals to do their best. 
• Enable innovation and drive results. Understand dynamic revenue management with the ability to drive profitability to the bottom line through strong financial controls. 

Knowledge, Skills & Abilities

• Minimum of 5 years’ progressive experience in a General Manager role at a property of similar size and level of service, including Food & Beverage experience.
• Background working as a General Manager with a Best Western property helpful.
• Strong understanding for financials, Quick Books experience helpful.
• Strong and successful Owner Relations partnerships.
• Ability to create and develop a dynamic team.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, listen and communicate.
• The employee frequently is required to use fine motor skills to handle or feel objects or telephones.
• The employe must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• Travel to conferences

Salary Range: $90,000 to $120,000 DOE, plus Bonus program

Benefits:

• 401 (k)
• Dental insurance
• Vision insurance
• Disability insurance
• Health insurance (Employer participation)
• Paid time off
• Industry discounts

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