Healthcare Call Center Representative Job at ProPivotal Staffing, Braintree, MA

YjJ5RFp4Y01BWlhnS2ZRMjY5a3JTS0l6MXc9PQ==
  • ProPivotal Staffing
  • Braintree, MA

Job Description

Healthcare Call Center Representative

The Healthcare Call Center Representative assists healthcare providers—including doctors, hospitals, and pharmacies—with prescription approvals for insured patients. The role starts with processing inbound faxes to verify prescription information and progresses to handling provider inquiries via phone in a call center environment.

Why This Job Is Awesome:

  • Temp-to-perm opportunity for long-term career growth
  • Supportive team environment despite being mostly remote
  • Continuous learning in healthcare and insurance processes
  • Work Arrangement: Mostly remote after the first month, with monthly on-site team-building days
  • Paid Training: First month of training is on-site and fully paid
  • Base pay for this role is $18.75/hour

Responsibilities:

  • Review inbound faxes from healthcare providers regarding prescription coverage requests
  • Verify that all required information (e.g., provider details, patient data, medication dosage) is complete
  • Accurately enter prescription request details into the system for coverage determination
  • Handle inbound phone calls from providers to collect and verify prescription information (approximately 20 calls per day)
  • Maintain professionalism and clear communication while assisting providers
  • Ensure accuracy by following structured processes and reviewing member information for discrepancies

Qualifications:

  • 6+ months of customer service experience in healthcare, pharmacy, or insurance-related customer service roles 
  • Strong verbal communication skills to interact professionally with healthcare providers
  • High attention to detail for verifying prescription and patient information accurately

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. 

Job Tags

Permanent employment, Full time, Temporary work, Second job, Remote job,

Similar Jobs

Snoqualmie Valley School District 410

Cooks Helper Job at Snoqualmie Valley School District 410

 ...ServicesDate Posted:5/14/2025Location:Mount Si High SchoolDate Available:05/22/2025Closing Date:Best consideraton 5/21 Cook's HelperAnticipated start date: May 22, 2025Monday - Friday: 5:30 a.m. - 2:00 p.m. (includes two 15-minute paid breaks and one 30-minute... 

Lensa

Social Media Content Moderator Job at Lensa

 ...to detail and fast learning ability High level engagement Possess a high level of professionalism Good understanding of social media pop culture Proven experience in overcoming unexpected difficulties and using logical problem-solving skills Work... 

PNKSLP LLC

Work From Home Customer Service Professional (Remote) Job at PNKSLP LLC

 ...About the Call Center Representative Position We're on the lookout for a Virtual/RemoteCall Center Representative to be the primary...  ...customer service position from home. Be prepared to take all inbound...  ...from the comfort of your quiet work space at home. Schedule yourself... 

Weidmuller USA

Field Sales Engineer Job at Weidmuller USA

 ...implement effective sales plans across a geographic territoryProvide field market intelligence such as competitive information and market...  ...type Full-timeJob function Job function Manufacturing, Engineering, and SalesIndustries Automation Machinery ManufacturingReferrals... 

Winston Staffing

Administrative Assistant Job at Winston Staffing

 ...Winston Staffing is recruiting for a high-level Administrative Assistant for a prestigious organization on Long Island. Job Title: Administrative Assistant Position Type: Full-Time (Temp-Perm) The Opportunity: Become an Essential Partner to Industry Leaders...