Rate: 20/hr
Must-Haves:
* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
* Associate's Degree
* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
* Ability to demonstrate professional verbal communication skills
* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
* Ability to professionally handle irate customers
* Ability to use a headset and to sit for long periods of time
* Experience with Microsoft Office applications and the Internet
Plus:
* A+ and Network+ certifications
* HDI certifications
* Previous banking environment experience preferred
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