Job Description

Role/Job Title - Infrastructure Backup & Storage Admin

Work Location: Wokingham, UK (3days)

The Role

• Problem Solving

• Organization & Planning

• Customer Focus

• Communication

• Team Working

• Methodical and positive approach to problem solving

• Ownership and accountability of technical problems to resolution

Your Responsibilities

(Up to 10, Avoid repetition)

• Excellent stakeholder management at all levels

• Ability to challenge senior stakeholders and say 'no' politely

• Leadership qualities: ability to mentor junior personnel and provide guidance on work packages

• Ability to work with little or no guidance

• Attention to detail in all aspects of the analysis and ability to draw conclusions quickly in a limited timeframe

• Ability to balance multiple tasks without a negative impact on quality

• Experience of working effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL-based support environment

• Appreciation of business-critical real-time systems

• Strong verbal and written skills

• Candidate must be able to pass National Grid's background vetting process

Essential Skills / Knowledge / Experience

(Up to 10, Avoid repetition)

• Veritas NetBackup installation, support, and management

• Implementation and management of HP Enterprise Storage (3Par), as well as management across Nimble and NetApp platforms

• Implementation and management of SAN fabrics, switches, and components

• Enterprise storage hardware and software fault resolution in HA critical estates

• Shell script writing

• RedHat Linux v6/7/8/9 experience

• Windows 2012/2016/2019/2022 experience

• Networking protocols and topologies

• Strong skills in verbal and written communication including the writing and reviewing of technical content

• Monitoring, backups, and Disaster Recovery

• Candidate must be able to achieve SC security vetting clearance

Desirable Skills / Knowledge / Experience

(As applicable)

• Monitoring, backups, and Disaster Recovery

• Proven customer-facing experience in an IT service role

• Proven methodical and positive approach to problem solving

• Experience of working effectively individually or as part of a highly motivated small to medium-sized team in an Infrastructure/Application ITIL-based support environment

• Experience of supporting business-critical real-time systems, ensuring high levels of availability through direct actions

• Demonstration of accountability to see issues through to successful resolutions

• Experience of working in 2nd line support; site attendance required

• Experience in technically training and mentoring colleagues

• A desire to expand knowledge into other domains and think outside of the box

• Candidate must be able to achieve SC security vetting clearance

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