Job Description

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

As Logistics Technician you will:

• Undertake all tasks associated with the receipt of equipment requiring Customer Service actions (e.g. repair and calibration) and the receipt of service center inventory.
• Receipt RMA’s and Inventory into SAP and ensure Inventory locations are maintained and up to date, all parts are numbered and easy to find.
• Arrange for the timely dispatch of demonstration equipment to customers using the EXFO shipping tool.
• Assist with customer service/new order shipping activities such as picking and processing for shipment when called upon.
• As needed provide package sizes, weights and dimensions and perform data entry transactions in SAP
• Assist with packing and unpacking of customer owned products associated with all Customer Service, Repair/Calibration units, EXFO demonstration units, new equipment orders (when required) and all general goods receipts and dispatches.
• Maintain the ‘proof of delivery’ schedule and contacting couriers by telephone to resolve any customer delivery issues. Scan POD’s and Job Cards into SAP.
• Maintain accurate logs of all deliveries.
• Prepare order forms for the shipment of EXFO products.
• Ensure all accompanying documents for carriers are properly prepared.
• Monitor and follow up on shipments to ensure timely delivery.
• Organize customs clearance for shipments.
• Coordinate logistics with carriers and customs brokers for efficient processing.
• Ensuring full adherence to the QMS and proposing improvement and development of these systems where possible.
• Complying with the Company’s Employment, Quality, Health & Safety, IT and Security policies.

This Job Description indicates, broadly, the duties of this position. It should be noted that the job title nor this Job Description limits the duties of this position, and the company may require you from time to time to do any other duties within your capacity.

What we’re looking for

• Knowledge of customs procedures (document verification, customs compliance)
• Familiarity with international trade (Incoterms, import/export documents)
• Experience with the use of ERP (experience with SAP is an asset)
• Experience with handling of electronic equipment are desirable
• Very good computer literacy and understanding of databases, email, and spreadsheets.
• Good verbal and written reporting skills.
• Good ability to understand packing requirements and taking measurements accurately for size and weight.
• Good general fitness is required, as some controlled lifting is part of the job. The ability to understand and observe proper Health and Safety practices is essential.
• Excellent attention to detail to produce a high-rate of ‘right-first-time’ results in all work.
• Ability to learn new skills, technologies, and ideas rapidly.
• Ability to work to within deadlines and under pressure while always maintaining a positive attitude.

Required Aptitudes

• Customer, action, and results-oriented
• Strong sense of responsibility and organization
• Autonomy, attention to detail, and accuracy
• Ability to work as part of a team

Requirements

• Relevant experience: 2 years in a similar position

Looking forward building the future with you !

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