Job Description

Job Description

Job Description

Description:

Who We Are

Pawnee Mental Health is a non-profit Certified Community Behavioral Health Center (CCBHC) helping underserved populations in 10 counties here in North-Central Kansas.

We are a vibrant community of passionate people looking for our next teammate – you!

What We Offer Our Client Account Representatives

We believe in supporting our employees’ well-being and professional growth. Here’s what you can expect:

• Medical & Vision Insurance – Accessible plans to support your health needs offered through BCBS or Aetna – prices for single coverage between $50–100/month
• Dental Insurance – 100% FREE for employees
• Kansas Public Employee Retirement System (KPERS) – Secure your future with KPERS retirement benefits – a lifetime pension program
• Other Insurance – Life insurance coverage up to 150% of your annual income and long-term disability insurance at NO COST
• Paid Holidays – Enjoy 8 paid holidays throughout the year
• Generous PTO – Start earning 8 hours of PTO per month (15 days/year), jumps to 18 days/year on your first anniversary
• Paid Medical Leave – Receive a 40-hour bank of paid medical leave IMMEDIATELY upon hire
• Employee Assistance Program (EAP) – Access support resources for your personal and professional life
• Supplemental Benefits – Additional life insurance, short-term disability, ambulance transportation, critical illness coverage, and more

The Role You’ll Play – Client Account Representative

As a Client Account Rep, you'll manage a high volume of client accounts, working with various payer sources to ensure timely and accurate processing of claims. You’ll be an essential part of the team that keeps our revenue cycle flowing smoothly and helps clients stay informed and supported through the billing process.

What You’ll Do

• Retrieve Explanation of Benefits (EOBs) within 5 days of receipt and apply outcomes to client accounts
• Convert progress notes into accurate claims, resolve related errors, and ensure timely claim submission
• Research and respond to client and insurance inquiries while maintaining confidentiality and compliance with privacy regulations
• Follow up on unpaid claims, manage aging account reports, and follow agency procedures for collections
• Audit and correct duplicate claims to ensure multiple services are submitted as a single claim
• Generate and distribute missing note reports weekly, and respond to staff questions as needed
• Verify and update insurance information in client records to maintain billing accuracy
• Present problem or delinquent accounts to leadership when appropriate

Why Work With Us

At Pawnee Mental Health, we take a great deal of pride in the services we offer and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we’re looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference!

We look forward to reviewing your application!

Qualifications :

Required :

• High School diploma or equivalent.
• 1 year of medical office billing or comparable administrative experience.
• Experience with Microsoft Office Software.
• Strong oral and written communication skills using the English language.
• Ability to operate and assist with maintaining office equipment such as a postage machine, copier/scanner/fax machine, and folding machine.

Preferred :

• Extensive experience with Microsoft Office Software.
• Experience with Microsoft Excel.
• Strong organizational skills.

All employees will be required to submit to and pass a background check and drug screening.

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