Job Description

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for an inspiring Product Design Director to lead our Brand pillar. In this role, you’ll report directly to the Head of Product Design and collaborate closely with cross-functional partners in Product, Engineering, Sales/Ops, and Data. You’ll lead, manage, and grow a team of 5+ designers to shape and build experiences that empower thousands of retailers and brands to thrive in our marketplace.

This is a role like no other, at an especially exciting moment in Faire’s journey. Our business is thriving, our customer base continues to grow, and we believe the impact of this role can fuel our company to grow in unprecedented ways. You’ll be in a position to design and lead the Brand experience of our marketplace, making it easier for brands to build successful businesses on Faire for years to come.

We're looking for candidates open to working in San Francisco, CA and New York City, NY.

What you’ll do

• Enhance the Brand Experience: Lead the design and implementation of a seamless brand experience across the marketplace and brand app.
• Strategic Thinking & Visioning : Co-develop a comprehensive supply-side pillar strategy that aligns with business goals and customer needs.
• Cross-Functional Collaboration: Establish strong and effective partnerships with brand success, marketing, ops, product management, engineering, data science, and research teams to drive cohesive experiences.
• Build and Develop the Team : Lead, mentor, hire, and develop a team of product designers, fostering a culture of inclusion, craft, collaboration, and continuous improvement.
• Uphold the Craft, Improve the Process : Ensure the design bar is kept high across visual and interaction design, systems, and content strategy. Lead effective design reviews to provide constructive feedback, ensure design consistency, and elevate the overall quality of the design output.

Qualifications

• Mastery of Craft : A respected designer that has mastered their craft across visual and interaction design, systems, information architecture, content strategy, and is not scared to get into the details and work alongside their team.
• Org Building : A team builder with 8+ years of leading and managing ICs and managers, as well as experience in hiring top talent.
• Strategic Thinking & Visioning :A meticulous problem solver that can see and communicate the big picture in an inspiring way. Has the ability to translate high-level business goals into actionable strategies and design guidance based on customer insights.
• Track Record of Shipping : An experienced builder that knows what it takes to ship a product, and can set up the right processes to do so at scale.
• Strong Collaboration : An inspiring communicator that builds trust and is able to influence and bring alignment across the organization while ensuring design integrity and quality.
• Inspiring Mentorship : A mentor who is energized by growing others’ careers, developing senior designers, knows how to empower a team to drive their projects to success.
• Adaptability & Resilience: Ability to thrive in a dynamic and fast-paced environment, effectively managing competing priorities and shifting demands from various stakeholders.
• Customer Obsession :A passionate advocate for customer needs that can anticipate what customers want and why, making product decisions based on customer insights.
• Data-driven Decision Making :An expert at leveraging data and metrics to inform design decisions, ensuring that design solutions are both user-centric and aligned with business goals.
• Systems Thinking & Execution : A systems builder capable of contributing to and improving design and component systems that ensure consistency and scalability
• Kindness & Humility : An empathic teammate that embraces vulnerability, and makes themselves available for their team and beyond.

Salary Range

San Francisco / New York City: the pay range for this role is $251,000 - $345,000per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Effective January 2025, Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays. Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog .

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (

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We believe the future is local. At the core of that future are our customers, a diverse and unique community of entrepreneurs who have taken a chance]]> <

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