Job Description

Position: Sales Support Coordinator

Location: Petaluma, CA - fully on site

Hours: 7:00 AM - 4:00 PM

Temp covering a LOA until May

The primary role of a Sales Support Coordinator is to provide best-in-class service to both walk-in customers and anyone visiting the nursery for the first time. The successful candidate will utilize excellent customer service skills to assess customer needs and offer appropriate products and services. This position is based at our sales counter and will welcome and help all customers as needed with placing and picking up orders.

Primary Responsibilities:

• Greet customers as they walk in with a friendly demeanor
• Introduce all new customers to our company
• Process walk-in sales transactions for customers at the front counter utilizing our Point of Sale and Inventory software systems.
• Take customer calls as required
• Interact professionally with all office and field staff
• Communicate with yard staff to facilitate assistance with orders and yard material
• Assist customers with checking in and checking out for will call orders placed in advance
• Instruct customers on proper procedures for hand selecting plants in the field and hand-tagging larger plant material
• Provide plant location information to customers
• Answer availability, specification questions, and effectively communicate with customers regarding plant material
• Demonstrate and communicate a strong understanding and knowledge of the nursery's inventory, product performance, product mix, and product objectives
• Work with sales team to create estimates and provide support as needed
• Assist with specific company directives and tasks, including physical inventories, sales meetings, company marketing activities, and industry trade events, as needed
• Determine wholesale vs. non-wholesale customers for our trade

Experience and other requirements:

• Experience with Microsoft Office Suite, Point of Sale, inventory management software, etc.
• Sales and customer service experience
• Bilingual in Spanish a plus
• Ability to manage multiple processes simultaneously and collaborate with customers and colleagues
• Constant attention to detail and excellent problem-solving skills
• Exemplary personal character, professionalism, commitment, and work ethic
• Excellent communication and interpersonal skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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