Sales Support Specialist
About Us
GrowthExpertz is a fast-growing firm specializing in providing recruitment, marketing, and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent, data-driven approach to their needs. We strive to foster a dynamic work culture that promotes growth, collaboration, and success for all team members.
Role Overview
We are seeking an organized and customer-focused Sales Support Specialist to join our customer's team. You will play a pivotal role in providing exceptional service and support to customers while ensuring smooth communication between departments. As a liaison between customers and the sales team, you will handle a range of tasks from addressing inquiries about product availability and pricing to resolving order-related issues and ensuring customer satisfaction. Your ability to think critically and solve problems effectively will contribute directly to customer retention and the overall success of the team.
In this role, you will be responsible for managing customer interactions across phone, email, and chat channels, providing accurate and timely responses to inquiries, and supporting internal teams with essential sales processes. You will have the opportunity to develop a deep understanding of the companys product offerings and operational procedures, which will enable you to offer expert guidance to customers and help drive efficiency within the sales department. Strong Excel, CRM, and communication skills are crucial to your success in this role, as is your ability to thrive in a fast-paced, office-based environment.
Key Responsibilities
Required Skills
Experience
This is an in-office role; however, we understand the need for flexibility and can accommodate occasional work-from-home arrangements. Working alongside your peers in the office will provide the best opportunity to learn and thrive in this role.
Pay: $16.00 - $20.00 per hour
Benefits
Shift: 8-hour shift, Monday to Friday
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