Sales Support Specialist Job at GrowthExpertz, Ponte Vedra Beach, FL

YVdPRVlCY0RCcHZrSVBvMjdkOGtTS3MwMHc9PQ==
  • GrowthExpertz
  • Ponte Vedra Beach, FL

Job Description

Sales Support Specialist

About Us
GrowthExpertz is a fast-growing firm specializing in providing recruitment, marketing, and coaching solutions tailored for startups. Our team of experts is dedicated to helping businesses scale efficiently by offering a transparent, data-driven approach to their needs. We strive to foster a dynamic work culture that promotes growth, collaboration, and success for all team members.

Role Overview
We are seeking an organized and customer-focused Sales Support Specialist to join our customer's team. You will play a pivotal role in providing exceptional service and support to customers while ensuring smooth communication between departments. As a liaison between customers and the sales team, you will handle a range of tasks from addressing inquiries about product availability and pricing to resolving order-related issues and ensuring customer satisfaction. Your ability to think critically and solve problems effectively will contribute directly to customer retention and the overall success of the team.

In this role, you will be responsible for managing customer interactions across phone, email, and chat channels, providing accurate and timely responses to inquiries, and supporting internal teams with essential sales processes. You will have the opportunity to develop a deep understanding of the companys product offerings and operational procedures, which will enable you to offer expert guidance to customers and help drive efficiency within the sales department. Strong Excel, CRM, and communication skills are crucial to your success in this role, as is your ability to thrive in a fast-paced, office-based environment.

Key Responsibilities

  • Manage all customer communications (phone, email, and chat) efficiently and professionally.
  • Handle multi-line phone systems and route calls based on sales territories.
  • Investigate and resolve customer inquiries related to product availability, pricing, and order status.
  • Process purchase orders and ensure accurate follow-up details such as tracking numbers, lead times, and estimated delivery dates.
  • Address customer complaints and provide timely, effective solutions, following up to ensure a satisfactory resolution.
  • Collaborate closely with the sales team to ensure all customer needs are met and issues are escalated when necessary.
  • Utilize Excel, CRM, and other company software to manage customer information and interactions.
  • Support internal sales processes by ensuring accurate and up-to-date records of customer inquiries and sales interactions.


Required Skills

  • Proven office experience, with strong familiarity in using office equipment.
  • Proficiency with CRM systems, Slack, Outlook, Excel, and Adobe.
  • Strong multitasking, time management, and organizational abilities.
  • Excellent communication and active listening skills.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Ability to follow company guidelines, communication procedures, and policies effectively.


Experience

  • High school diploma or equivalent (required)
  • Office experience (required)
  • Experience with Microsoft Office (Outlook, Excel, Word) (required)
  • Data entry experience (preferred)


This is an in-office role; however, we understand the need for flexibility and can accommodate occasional work-from-home arrangements. Working alongside your peers in the office will provide the best opportunity to learn and thrive in this role.
Pay: $16.00 - $20.00 per hour
Benefits

  • 401(k) with matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • PTO (Paid time off)
  • Vision insurance


Shift: 8-hour shift, Monday to Friday

Job Tags

Hourly pay, Temporary work, Shift work, Monday to Friday,

Similar Jobs

Primark Benefits

DB/DC Retirement Plan Administrator Job at Primark Benefits

 ...Defined Benefit / Defined Contribution (DB/DC) Pension Administrator. The ideal candidate will have excellent...  ...solving abilities. The role involves comprehensive plan administration for a caseload of retirement plans, including client and advisor consultations.... 

Christus Health

Computed Tomography Technologist - Imaging CAT Scan - PRN Job at Christus Health

 ...Licenses, Registrations, or Certifications One of the following primary modality certifications is required Radiography (R) by ARRT Nuclear Medicine Technology by ARRT or NMTCB Computed Tomography (CT) by ARRT or NMTCB is required within 1 year of hire (CT required upon... 

The Borgen Project

Public Relations/Marketing Internship Job at The Borgen Project

 ...of numerous bills that have benefitted close to 500 million people in developing countries. PR/Marketing Internship: This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program... 

Ibex Search

Corporate Legal Counsel Job at Ibex Search

Our clienta purpose-driven lifestyle and wellness brand experiencing rapid growthis hiring a Commercial Counsel to join its dynamic in-house legal team. This is a standout opportunity for a transactional attorney eager to work on a wide range of impactful legal matters...

Hyatt Centric SouthPark Charlotte

Hotel Laundry Attendant Job at Hyatt Centric SouthPark Charlotte

 ...diploma, GED, or equivalent Possesses a strong work ethic with exemplary organizational, time management, and communication skills Good understanding of commercial cleaning techniques and products Compensation: $15-17 hourly BOE Hyatt Centric SouthPark Charlotte