Job Title: Salesforce Business Analyst
Location: Milwaukee, WI
Interview: Video Interview
Description:
Understand and document customer business requirements through leading requirement workshops
Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
Act as the liaison between the business team, technology team, support, and offshore team
Act as a Mentor to Junior and Mid-level BAs
Contribute to the Business Analysis Center of Excellence
Ability to build relationships/rapport with the Product Owner and Client is KEY
Qualifications:
Required:
Current Salesforce Administrator Certification
7+ years of Business Analysis experience, including:
Led a Discovery Workshop
Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
Identifying gaps and pain points
Elucidate requirements into User Stories and Acceptance
Criteria and gain client sign-off
Prepare for and conduct Sprint End client demos
Work with technical leads; onshore and offshore
Use Analytical and problem-solving skills
the Relationship Builder among Product Owner, Client and other project stakeholders
A minimum of 3 years:
utilizing Salesforce Best Practices
knowing when to utilize configuration vs. custom code vs. App Exchange product
working within Agile development methodology
working in JIRA, or similar Project Management tool
3+ years of Salesforce.com experience, including:
Configuration
Workflow/ Process Builder and Flow
Approval Processes
Org Wide Sharing Rules
Role hierarchy and User Profiles
Data migration using Data Loader or Data.io
Reports and Dashboards Creation
Preference Qualifications:
Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
Agile cert (SAFe, IIBA, PMI, etc.)
Superior written and verbal communication
Strong understanding of CRM functional knowledge
Prior experience with multiple system integrations and data field mapping
Experience in User Acceptance Testing and End-User Training
Ideal Mindset:
Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.
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