Job Description

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

Job Summary

As a Bell Attendant/Driver, you will be the first point of contact for our guests, providing a warm welcome and ensuring a memorable experience from arrival to departure. Your responsibilities will include assisting with luggage, offering transportation, and sharing insights about the resort and local attractions.

Essential Duties & Responsibilities

• Guest Welcome: Enthusiastically greet guests upon arrival, anticipating their needs and responding promptly with a friendly demeanor, no matter the time of day.
• Guest Interaction: Engage with guests in a personable manner, entertaining and informing them about resort amenities and local attractions.
• Complaints Resolution: Proactively address and resolve guest complaints to foster loyalty and satisfaction.
• Orientation and Tours: Escort arriving guests to their rooms, providing orientation and historical context about the resort.
• Local Recommendations: Share personal stories and recommend activities, attractions, and points of interest, offering brochures and maps as needed.
• Transportation Assistance: Coordinate guest transportation needs, including parking and retrieving vehicles.
• Miscellaneous Tasks: Assist with various guest requests and reservations to enhance their overall stay.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.

Requirements

• Driver's License: Valid state driver’s license with a good driving record.
• Flexibility: Willingness to work varied hours, including weekends and holidays; ability to adapt to a dynamic work environment.
• Experience: Previous experience in customer service and driving different types of vehicles is preferred.
• People Skills: Strong interpersonal skills and a passion for creating exceptional guest experiences.
• Communication: Fluent in English, with excellent verbal and written communication skills.
• Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
• Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
• Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
• Have a naturally helpful and solution-focused attitude.

Compensation & Benefits

The hourly wage for this position is $17.00 plus tips.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Discounted bus passes for local commuters.
• Ski pass or wellness bonus is available for the winter season.
• Employee Assistance Program
• Pet Insurance
• Eligible employees 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future

This position will be posted until April 30, 2025, unless filled prior to that date.

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