Job Description

Job Title: Senior Specialist, Customer Compliance

Job Summary/Overview

The Senior Specialist, Customer Compliance will be responsible for maintaining Customer Master Data into all ERP Systems to ensure consistency, accuracy and that we are meeting customer expectations. This position will also be responsible for processing credits and returns, reviewing Supplier Agreements, and identifying opportunities to improve efficiencies and determine root cause and corrective actions. They will interact with Customers, Sales Reps, Customer Service Representatives, and other internal departments.

Essential Duties and Responsibilities

• Maintains Customer Master Data into all ERP systems reviewing regularly to check for consistency & accuracy, identifying opportunities to improve efficiencies.
• Reviews and approves credits from Customer Service Representatives to ensure accuracy and processing including identifying opportunities for training, improvement and areas of concern and risk.
• Meets target KPI’s to process customer data and credit turnaround times & identifies target areas to improve.
• Monitors Outlook mailboxes and ensures all inquiries are responded to within 24 hours.
• Manage and review customer claims and ensure appropriate action including identifying root cause, corrective and preventative actions needed.
• Creates reports and dashboards that reflect business activity & support management decision making.
• Interface with plant personnel, warehouses, and credit department on credits, and warranty requests identifying areas of concern and determine root cause and corrective actions.
• Follows established procedures for returns, credits, and warranty requests and verifies documents for correctness, appropriateness, and accuracy identifying areas for improvement and efficiencies.
• Works with Channel Partners to coordinate on-line portals and Customer templates to ensure accurate transactions.
• Manages and reviews Supplier agreements to ensure they are accurately transferred into ERP systems, including identifying and assessing areas of risk and opportunities.
• Perform Periodic audits on procedures and processes to ensure compliance and identify areas of concern and determine root cause and the corrective and preventative actions needed.
• Coordinate with various departments to review compliance policies
• Learn the organization’s products, services, and policies through various training programs.
• Lead employee training sessions on Credit, Warranty and CSCL processes.
• Create and maintain training documentation and SOP’s identifying areas to improve efficiencies, recommending, implementing, and driving/measuring process improvements.
• Other duties as assigned.

Knowledge, Skills, Competencies, and Abilities

• Focus on efficiency, accuracy, attention to detail
• Strong Organizational skills with the ability to adapt and successfully multi-task
• Current working knowledge of Excel and Outlook
• Excellent interpersonal and communication skills
• Genuine desire to service the customer
• Exhibits creativity and tenacity to drive through to effective solutions to data entry challenges
• Manage multiple projects and timelines with a sense of urgency
• Decision making skills
• Forms strong working relationships with the team
• Excellent verbal and written communication skills
• SAP knowledge a plus

Required Qualifications

Associate's degree (A. A.) or equivalent from two-year College or technical school; or related customer service experience and/or training; or equivalent combination of education and experience.

Compensation

$23.00 - $27.00 + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team.

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Job Tags

Similar Jobs