Job Description

Position Overview

We are seeking a skilled and customer-focused Desktop Support Technician to provide comprehensive hardware and software support to employees and new hires.

This role involves hands-on technical support, inventory and asset management, and coordination with internal teams and external vendors. The ideal candidate is adaptable, detail-oriented, and committed to delivering exceptional service in a dynamic environment.

Key Responsibilities

• Install and configure software and operating systems (Windows/macOS) on desktops and laptops
• Provide IMAC (Installations, Moves, Additions, Changes) and remote support
• Troubleshoot hardware, software, and mobile device issues across platforms
• Support printer installation, maintenance, and break-fix tasks
• Manage hardware refreshes, asset disposal, and redeployment
• Coordinate shipping, data backup, and recovery processes
• Support AV systems and perform regular health checks
• Collaborate with HR and IT teams to onboard new hires
• Generate weekly inventory reports and track hardware distribution
• Liaise with external vendors for repair and dispatch services
• Ensure all resolutions align with company policies and standards

Qualifications & Skills

• 3–5 years of IT support experience preferred
• Proficient in Windows and macOS environments
• Experience with Windows 10 imaging and deployment
• Familiar with networking concepts (TCP/IP, Ethernet, Windows Networking)
• Basic knowledge of Microsoft Autopilot and Intune
• Experience using remote troubleshooting tools (e.g., Remote Desktop, TeamViewer, or similar)
• Skilled in Microsoft Office and other productivity tools
• Strong understanding of networked printers and server queue management
• Excellent organizational and multitasking abilities
• Outstanding interpersonal and customer service skills
• Strong written and verbal communication
• Ability to lift to 50 lbs and travel between office locations
• Valid driver’s license

Preferred Certifications

• MCP (Microsoft Certified Professional)
• CompTIA A+

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Tags

Similar Jobs