Job Description

Service Support Engineer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to Service Manager Your role and responsibilities In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience. The work model for the role is: Hybrid This role is contributing to the Electrification Smart Power division in Richmond, VA. You will be mainly accountable for: • Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support. • Working in a team, resolving various technical issues. • Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues. • Collaborating with the Agile Teams to provide efficient support and improve the products. • Developing and delivering training materials to enhance technical knowledge across the service teams. • On request, participating in field activities, including key installations, commissioning, and troubleshooting on-site. • Visiting customer locations to get hands-on experience and contribute into customer relationships. • Sharing best practices and lessons learned for continuous improvement within the team. Our team dynamics: You will join a dynamic, international, collaborative and high performing team with clear tasks, where you will be able to thrive. Qualifications for the role Bachelor's degree in Engineering, (Electrical or Electronics preferred). At least 5 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives. Strong understanding of power electronics, UPS equipment and knowledge of three-phase power systems highly preferred. Experience in troubleshooting and commissioning of electrical systems. Availability to travel up to 30%, domestically and internationally. Ability to support global customers in multiple time zones. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Hybrid myBenefitsABB.com

Job Tags

Local area, Work visa, Monday to Friday,

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