Job Description

Company Profile

Founded in 1997 by Thierry Gillier, Zadig&Voltaire has redefined the very essence of luxury for a new generation. It is an exciting, highly successful French brand offering luxury fashion for women, men and kids. Indifferent to the norms, dictates, and codes of traditional luxury, the House has revealed over time its passion for freedom, an aspiration that fuels its creativity and perpetuates its audacity. Influenced by musical worlds, steeped in contemporary art, and distinctly Parisian, the brand has made duality its signature.

The spirit of the brand is eternally youthful, encouraging its community to cherish uniqueness. Zadig&Voltaire emphasize the importance of expressing yourself, loving yourself, and cultivating an independent mind, to be free, again and again! Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills in all the countries where the brand is present. Just like its founder, Zadig&Voltaire is an artistic company where employees are encouraged to be entrepreneurial and agile in a context of strong growth. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe.

As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved.

Zadig & Voltaire is an equal opportunity employer.

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The Role

As a Supervisor you are responsible for supporting the General Manager in reaching the store targets and goals. Your responsibilities include delivering exceptional customer service, ensuring stock replenishment, and training and developing store associates.

Zadig & Voltaire is an equal opportunity employer.

Hourly + commission compensation. Wardrobe and other benefits also included.

Responsibilities

• Manage your team to reach and exceed the store targets as outlined by the AGM/GM.
• Constant floor presence to help maximize selling opportunities.
• Create a positive and rewarding client experience by ensuring that the customer takes priority at all times.
• Delivering outstanding and personal customer service experience while complying with standards.
• Fully support and align with all key business initiatives and new product launches.
• Clientele Development and Customer Data collection for the purpose of building relationships and personalizing future client development opportunities.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Requirements

• Proven track record in Customer / Clientele Sales and achieving results.
• Focused on achieving the sales targets/goals.
• Providing an excellent customer service and interested in exceeding the customer expectations.
• Strong knowledge of team management, training and techniques.
• Knowledge of Retail POS system, MS Office and Google Docs.
• Demonstrate the ability to manage priorities, multi-task and pay close attention to details.
• Strong verbal, written and communication skills.
• Passionate about the mid-luxury sector and working knowledge of trends (fashion, retail, industry and market.)
• Positive and proactive attitude and team working skills.
• Sense of flexibility, responsibility, adaptability, and independence.

Education and Training

• HS Diploma Required; Associate’s/Bachelor’s degrees preferred
• Minimum 2 years of experience as a Sales Supervisor, luxury preferred
• Bilingual candidates preferred (Spanish, Russian, Chinese, Hebrew)

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