Job Description

Job Description

Job Description

As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms®, Bison®, Milk for Life®, and Intense Milk® brands.

Position Overview:
Upstate Niagara Cooperative is seeking a strategic and hands-on SAP Training Lead and Project Manager to lead end-user training for our SAP implementation and integration with our LMS. This role manages training planning, content development, stakeholder engagement, and rollout across all sites. The ideal candidate will have expertise in SAP, LMS administration, project management, and change enablement (Prosci/ADKAR). Post-SAP, this role supports Learning & Development training initiatives, organizational change, curriculum planning and development, and workshop facilitation.

Key Responsibilities:

1. SAP Training, Implementation, and Sustainability

• Explore & Planning Phase - Drive SAP training strategy and stakeholder engagement; align curriculum with integrators; oversee LMS setup, content import (SAP Enable Now), and curriculum development process; manage logistics and stakeholder readiness.
• Realize Phase - Review training materials, ensure weekly training cadences are organized, align training schedules, ensure training materials are approved after Train the Trainer, support Train-the-Trainer efforts, publish content to LMS, set up and conduct training evaluations, and ensure stakeholder feedback and course role alignment.
• Deploy Phase - Oversee end-user training delivery, monitor end user training completions, evaluate effectiveness, and report progress to leadership.
• Hypercare Phase - Support post-Go Live training, new hire onboarding, and document lessons learned with the integration team.
• Sustain Phase - Provide ongoing end-user support, coordinate LMS updates, and contribute to continuous improvement of training programs.

2. Post SAP

• Management responsibilities of the organizational LMS system.
• Coordinate and collaborate with stakeholders to assess and respond to organizational learning needs.
• Project management, collaborate, and strategize with site leaders to develop training and project plans, support training implementation, and create job aids to support learning. Evaluate current systems and provide continuous improvement to current systems.
• Work cross functionally to support UNC operations and systems.
• Other duties as assigned.

Required Qualifications:

• 5+ years experience in training project management, SAP enablement, and/or enterprise-level ERP implementation.
• Adept in use of Learning Management Systems and preferably SAP Enable now.
• Excellent communication, stakeholder engagement, and facilitation skills.
• Strong instructional design and technical writing capabilities.
• Demonstrated ability to manage multiple priorities and influence without authority.
• Associate's degree or higher and/or comparable certification in education or related field.

Preferred Qualifications:

• Experience in manufacturing, food processing, or GMP-regulated environments.
• Project management certification (e.g., PMP).
• Proficiency in Microsoft Suite.
• Familiarity with Prosci® ADKAR or equivalent change management framework.

Competencies:

Leadership

• Manages Complexity
• Persuasion, specifically change management
• Tech Savvy
• Situational Adaptability
• Drives Results
• Communicates Effectively

Technical

• Project and Program Management
• Instructional Design
• Continuous Improvement
• Learning Management Systems

Pay: $110,000-$140,000 per year*

*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

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