Job Description

This position is responsible for the development and implementation of collection strategies to support and optimize our collection efforts, aligning with organizational goals while providing an outstanding customer experience. It also involves leading and supporting the Accounts Receivable (AR) team, fostering an environment of collaboration and camaraderie.

Job Duties

1. Develop and implement collection strategies to support collection efforts.
2. Collaborate with the CFO and Corporate Controller to set payment collection goals and targets for the AR department.
3. Utilize current and future software to improve cash collections.
4. Prepare weekly and monthly KPI reports to identify collection trends and progress.
5. Increase automation and use of credit payment platforms for accepting payments.
6. Establish policies to prevent excessive outstanding credit.
7. Train and mentor employees within the team.
8. Participate in recruiting, interviewing, and hiring new AR staff.
9. Conduct performance reviews for direct reports.
10. Ensure compliance with company policies and legal regulations regarding recoveries.
11. Provide excellent service to internal and external customers in a friendly environment.
12. Adhere to company policies, procedures, and relevant laws.
13. Maintain punctual and predictable attendance.
14. Work collaboratively within the team.
15. Perform other duties and projects as assigned.

Supervisory Responsibilities

Directly supervise AR department employees, ensuring responsibilities are carried out in accordance with company policies and laws.

Qualifications

Must be able to perform essential duties satisfactorily with or without reasonable accommodations, without posing safety or health risks.

Education & Experience

• High School diploma or equivalent required.
• At least 5 years of experience as a Collections or AR Manager in a high-volume, growth-oriented company.
• Membership in the NACM is preferred.

Certificates, Licenses, and/or Registrations

None required.

Skills and Abilities

• Ability to work across multiple systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and adapt in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Follow oral and written instructions effectively.
• Provide excellent customer service and interact professionally.
• Communicate effectively with all stakeholders.
• Self-motivated with the ability to work independently.

Language Skills

Proficiency in business English, with excellent verbal and written communication skills.

Mathematical Skills

Ability to perform basic math calculations and handle financial data accurately.

Computer Skills

Proficiency in Windows, Word, Outlook, Excel (including advanced features like v-lookups, pivot tables, formulas), and experience with A/R software such as Sage and Versapay. Experience with Sage Intacct, Salesforce, and Service Trade is a plus.

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