Job Title: Customer Service Supervisor
Job Type: Full-time
Job Summary:
The Customer Service Supervisor oversees daily operations within the customer service department, ensuring high-quality service and customer satisfaction. They provide leadership, training, and support to the customer service team while monitoring performance, handling escalations, and implementing process improvements.
Key Responsibilities:
Team Leadership & Management:
Customer Support & Issue Resolution:
Performance Monitoring & Reporting:
Training & Development:
Collaboration & Communication:
Qualifications & Skills:
Work Environment & Schedule:
Salary & Benefits:
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