Job Description

Job Description

Job Description

IT Asset Manager
*Local to Harrisburg, PA only please
*This is a hybrid position with 2 days/week onsite

• The client seeks an Asset Manager with at least 5 years of relevant experience.

• Serve as the back-up Asset Manager.
• Develops and implements processes and procedures for tracking and analyzing software hardware and equipment through the lifecycle.
• Provides day to day operational maintenance support of production issues troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
• Conducts annual inventory audit and develops processes and procedures for consistency.
• Performs bulk uploads of asset data.
• Identifies and performs audits on asset data.
• Develops and maintains asset related foundation data.
• Develops asset reports for users and management.
• Creates user accounts site information hardware and product categorizations and support groups.
• Participates in user acceptance testing.
• Manages fixed and floating licensing for Asset Management Module.
• Creates end user documentation.
• Develops and conducts training.

• At least 5 years' experience as an Asset Manager, Required 5 Years
• Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool, Required 2 Years
• ITIL Foundation Certification, Required
• Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices, Required
• Excellent communication skills listening, verbal and written, including meeting management and facilitation., Required
• Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality., Required
• Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles, Required
• Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams), Required

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