Job Description

THE ROLE Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. RESPONSIBILITIES Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Assist with all store set up and tear down. Load-in and load-out of hub store Initiates and participates in store recovery as needed throughout the day Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts ongoing recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintenance of a risk-free environment Performs duties as assigned WORK ENVIRONMENT 3+ years’ experience as a retail cashier Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong organizational skills with attention to detail Capable of balancing multiple tasks at one time Able to respond appropriately to changes in direction or unexpected situations Possesses strong communication skills Capable of lifting heavy objects with or without reasonable accommodation Works effectively with peers and supervisors to accomplish tasks Retail customer experience preferred Must be able to tolerate loud noise levels & busy environments May work in drastic temperature climates Must be willing to work during evening and weekend hours, as required, to meet deadlines Remaining upright on the feet, particularly for sustained periods of time Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting Visual Acuity – Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

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