Conversion JC Role Purpose The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability. It requires understanding of the individual program and its interaction with other programs. The Program Manager is also responsible for customer satisfaction and, to some extent, the commercial growth within the account. Financial Responsibilities: Achieve Gross Margin for the Program Manage bonus and penalties related to customer agreements Adhere to project cash flow schedules Reduce value at risk (VaR) in dollars and days Offering/Competency: Increase project effort charged to domain experts Formulate a structured Governance framework for the account, acting as the sole Program Manager or working within the framework set by the Program Director Create and maintain a documented escalation mechanism Ensure governance aligns with Scope/Change Management Delivery & Customer Satisfaction: Lead and own program delivery, including schedule, risks, issues, changes, and dependencies Establish and integrate customer and Wipro methodologies to meet quality, cost, and delivery schedule Manage operational parameters such as PPC, offshore-onshore mix, utilization, and bulge Handle customer escalations Ensure compliance with release standards People Management: Lead planning workshops and program steering committee meetings Develop and mentor project managers and PMO team members Control employee attrition and facilitate employee rotations Customer Relationship & Scope Management: Ensure comprehensive requirements documentation with clear scope boundaries Gain sign-off on requirements from business users Use appropriate requirement management tools Provide wireframes for user interface visualization Brand Building Initiatives: Participate in initiatives to enhance Wipro’s brand and delivery excellence Infrastructure Testing About the company Wipro Limited is a leading global information technology, consulting, and business process services company. We leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help clients adapt to the digital world. Recognized globally for our comprehensive service portfolio, commitment to sustainability, and corporate citizenship, we have over 180,000 employees serving clients across six continents. We connect ideas to build a better future. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide reasonable accommodations for applicants with disabilities. Contact accessibility@talentify.io or call 407-000-0000 for assistance. All new hires must complete Form I-9 and provide proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate your skills and responses. For bias audit and data use details, visit NYC applicants may request alternative processes at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr
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