Support Desk Associate Job at Talentoma, Washington DC

Ym15R1pCQUZCWnJsSWZzODVkVWlRYW96MWc9PQ==
  • Talentoma
  • Washington DC

Job Description

Job Title: Remote Support Desk Associate

Hourly Pay: $23 – $30/hour

Summary:

We’re looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, or email
  • Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner
  • Log and update support cases accurately in our internal ticketing system
  • Escalate complex issues to appropriate departments while ensuring a smooth handoff
  • Stay informed about product updates, new features, and changes to support procedures
  • Follow standard protocols to maintain high levels of customer satisfaction

Qualifications:

  • Strong communication and problem-solving skills
  • Basic understanding of computer systems and troubleshooting steps
  • Self-motivated and able to manage tasks independently in a remote environment
  • Comfortable using CRM systems or support ticket platforms
  • Reliable internet connection and quiet home workspace
  • No prior technical experience required—customer service experience is a plus

Perks & Benefits:

  • 100% remote with flexible scheduling
  • Hourly pay: $23 – $30 based on experience
  • Paid training with comprehensive support resources
  • Opportunities for advancement and long-term career growth
  • Supportive, team-oriented culture with regular check-ins and mentorship

Job Tags

Hourly pay, Flexible hours,

Similar Jobs

Arizona Friends of Foster Children Foundation

Director of Marketing and Communications Job at Arizona Friends of Foster Children Foundation

The Arizona Friends of Foster Children Foundation is seeking a highly motivated and experienced Marketing and Communications Director to lead and independently execute both our day-to-day and high-level marketing strategy . Reporting directly to the President & CEO...

ONWARD

Sr. Manager of Finance Job at ONWARD

 ...Nashville or remote candidates) in its search for a Senior Manager of Finance to support a high-growth, private equity-backed PPM roll-up...  ...~ Bachelor's degree in Finance, Accounting, or related field; MBA or CPA strongly preferred ~6+ years of experience in FP&A, Strategic... 

Anblicks

Lead Snowflake Developer Job at Anblicks

 ...Direct Client:: Job Title: Lead Snowflake Engineer:Hybrid Dallas, TX SnowConvert is must. Job Summary: We are looking for a highly skilled Lead Snowflake Engineer with hands-on experience in migrating legacy SQL-based systems (e.g., Teradata, Oracle, SQL Server... 

Kelly Professional & Industrial

Microsoft Dynamics Consultant Job at Kelly Professional & Industrial

 ...We are seeking a Microsoft Dynamics Consultant to advise a growing beverage manufacturing company. This is an excellent short-term opportunity centered around building and creating reports and assisting with inventory analysis. Duration: 12 weeks Pay Rate: $28-... 

CRG

Recruiter Job at CRG

 ...Recruiter Our Florida-based client, a publicly traded designer, manufacturer, and distributor of interior and exterior doors for residential and commercial builders, has been going strong for almost 100 years. With 15,000 employees, the company produces over 100,000 doors...